Our client, a prominent BPO based at Airport Industria, Cape Town is recruiting for a Junior Team Supervisor (German Speaking) to join their team.
Overview:
The CSR Junior Team Supervisor - German assists the CSR Team Supervisor in managing the team of German-speaking CSRs. This role involves supporting daily operations, handling escalated issues, and ensuring that customer service standards are maintained. The Junior Supervisor also plays a role in training new team members and supporting their integration into the team.
Key Responsibilities:
- Assist the CSR Team Supervisor in leading the team of CSRs.
- Support daily operations and ensure adherence to service standards.
- Handle escalated customer issues and provide resolution.
- Assist in training and onboarding new team members.
- Monitor team performance and provide feedback to the Team Supervisor.
Requirements:
- Fluent in German and English.
- Experience in customer service, with some supervisory or team lead experience preferred.
- Strong communication and problem-solving skills.
- Ability to support team members and manage escalated issues.
Working Hours: Central European Time Zone (Same as South African time zone currently)
Monday to Friday: 08h00 - 19h00
Saturday: 10h00 - 14h00
Working from Office Airport
Salary:
- Basic + Commission based on CX KPIs achieved by the team
- Including: Medical Insurance + Home and Trauma Assist
- This is not a medical aid
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