OBJECTIVES
Main function of the Job
- Manage a team of technicians to ensure smooth operation of the facility.
- Responsible for management and distribution of maintenance tasks and managing client upgrades such as cable replacements, component and accessory swap out and customs upgrades.
- Ensure that records, drawings/schematics and working methods for the facility are maintained and updated following any changes or upgrades.
- Manage planned and corrective maintenance events ensuring adherence to OHS act requirements and in accordance to predefined standards and schedules.
- Share knowledge and industry best practices by building close working relationships with technical teams and supervisors across all regions.
- Ongoing training and evaluation of technical teams on Data Centre best practices and standards.
- Work closely with Data Centre Manager to resolve escalated support cases and provide relevant technical feedback including completion of incident reports.
- Ensuring comprehensive Root Cause Analysis are completed for all incidents and outages.
- Monitoring of alerting on all Data Centre equipment, technical team response and feedback to business.
- Quick responses to all alerting and critical situations.
- 3rd party vendor management.
- Manage working methods to ensure all SLA’s, OLA’s and MSA’s are achieved.
- Implement corrective actions promptly to mitigate the negative effects of system outages.
Maintain compliance in accordance with all relative policies and procedures.
- Maintain compliance in accordance with all relevant certified ISO standards.
- Support the HR department in achieving the organization developmental plan deliverables within agreed timelines.
- Meet agreed inter-departmental OLA (Operational Level Agreement).
- HS&E monitoring and corrective action to meet statutory compliance, SLAs and good business practice.
- Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/ RFS (Ready for Service).
Critical System Management
- Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime.
- Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved.
- Conduct working methods to maintain agreed PUE levels.
- Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines.
Data Centre Ethics
- Ensure compliance is maintained incorporating industry best practices.
- Ensure data centre facilities standards are enforced and maintained.
- Ensure data centre cleaning standards are enforced and maintained.
- Ensure compliance with HS&E standards are enforced and maintained.
Skill Requirements
- Excellent technical abilities.
- Effective communication skills, active listener – ability to understand requirements.
- Proactive problem solver, perform rapid and accurate assessments.
- Ability to work independently, as well as being a positive team player.
- Self-motivated.
- Conducts self professionally, exhibits elevated levels of tolerance and patience.
- Responsible for continued learning and self-development.
- Quick response to all situations.
- Trouble shoot systems and components to identify root causes of failures.
- Advance Microsoft Office skills.
Qualifications and Experience
- Electrical qualification preferable.
- Minimum 5 years relevant data center experience.
- Extensive knowledge on Data Centre environments and critical infrastructure systems.
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