We are seeking an experienced Senior Call Centre Manager with a minimum of 7+ years in Call Centre management to lead our team in delivering secure and exceptional customer service in the financial services industry. The role involves managing a team of 100 Customer Service Consultants, ensuring operational efficiency, meeting performance targets, and maintaining compliance with regulatory standards. This is a senior-level position that requires a strategic thinker with a strong background in team leadership, process optimization, and compliance in a financial services environment.
