Sales and Customer Service Manager
If you're passionate about sales, leadership, and providing world-class customer service, we would love to hear from you! This provider of tailormade travel experiences, dedicated to creating unforgettable journeys for their clients are looking for a dynamic, results-oriented Head of Sales and Customer Service to lead their Sales and Customer Service team.
Sales and Customer Service Manager Role and Responsibilities
- Lead and mentor a small team of Travel Specialists and Customer Service staff
- Ensure exceptional service from inquiry through to post-trip follow-up
- Handle new customer inquiries putting together tailormade itineraries and personally drive sales to meet personal and team targets
- Analyse sales data and customer feedback to drive continuous improvement
- Conduct performance evaluations and offer development opportunities to enhance team success.
Sales and Customer Service Manager Skills and Experience Required
- Proven experience in a sales leadership role in the travel industry
- Proven experience in putting together tailormade travel
- Strong communication and negotiation skills
- Exceptional customer service and sales
- Experience of using CRM and tracking performance
Sales and Customer Service Manager Key Benefits
- Competitive salary
- Hybrid working
- Wellbeing days
- Discounted travel
Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.
C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit (url removed)
