Who are we?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Minimum Qualification Required
• Grade 12/Standard 10/NQF 4
• RE will be beneficial
Minimum Experience
• Minimum 3 years claims experience.
• Minimum 5 years in the STI environment
• Motor and Non-Motor claims experience and/or previous business insurance/commercial insurance is essential
Responsibilities:
• Register claims and appoint assessors.
• Manage claims in terms of claims SLA
• Make decision regarding merit – indemnify or not
• Negotiate settlement.
• Manage the salvage process
• Detection of fraud and management of fraudulent indicators
• Keep the operational system updated.
• Provide thorough and timeous feedback to the relevant parties.
• Complaint’s resolution
Competencies Required
• Must be highly proficient in dealing with clients at all levels
• Excellent time management skills as this will be a combined role with business claims and partially personal claims
• Excellent administrative skills
• Good communication skills
• Organised
• Professionalism
• Analytical
• Problem solving skills and solution oriented
• Attention to detail
• Customer focus
• Active listening skills
• Follow up
• Fluent in more than one language
Knowledge and Skills
Customer Service, Team Support, Administration, Quality, compliance and accreditation
Personal Attributes
• Communicates effectively - Contributing dependently
• Decision quality - Contributing dependently
• Action orientated - Contributing dependently
• Optimises work processes - Contributing dependently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
• Cultivates innovation - Contributing dependently
• Customer focus - Contributing dependently
• Collaborates - Contributing dependently
• Being resilient - Contributing dependently
• Drives results - Contributing dependently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 15 November 2024.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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