Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Health Care Services
DHCS consists of 8 teams that are supported by dedicated Shared Services, Finances and Business Support teams. The teams under DHCS are:
- Health Coaches
- Southern RX Pharmacy and Discovery Medical Suppliers
- Care at Home
- Corporate Clinics
- Special Projects
Through its teams, DHCS aims to:
- Provide quality care by bridging the gaps in the current market with high quality services.
- Enhance the member journey through convenience, reduced co-payments and lessening the administrative burden.
- Realize scheme savings by identifying the opportunities to expand through supply chain and capture value better procurement and eliminating waste.
- Brand differentiation by providing members with innovative services that leverage the latest health technology.
About Health Coaches
Health Coaches offers a service through a set of health and lifestyle programmes designed to facilitate self-management and is offered to covered persons based on certain eligibility criteria. We promote sustainable lifestyle change and support through behavioural change, emotional support, benefit navigation, goal setting and tracking to decrease the cost of health care and improve a member’s quality of life.
Key Purpose
Coaching eligible members by making use of interpersonal communication and related techniques designed to engage clients actively and safely in health behavior change about evidence based clinical strategies and interventions to better self-manage their health, health risks(s), and acute or chronic health conditions resulting in optimal wellness, improved health outcomes, lowered health risk, and decreased health care costs.
Key Outputs
Areas of responsibility may include but are not limited to:
- Build a strong relationship between the Health Coach and Covered Persons/Members.
- Create a strong sense of purpose.
- Analyse member’s conditions, set appropriate goals for such members and create a mutually agreed upon plan focusing on key principle goals such as:
- Weight and diet
- Exercise
- Mental Wellbeing
- Condition management
- Custom (any goal a member may have that varies from the above categories)
- Provide guidance on how to create habits/sustained changes.
- Scenario-plan so that the member can adapt in the moment.
- Assess the environment in which decisions are made and look for opportunities to make healthy decisions in the path of least resistance.
- Achieve tangible metrics that demonstrate improvements on measurable short-and medium-term outcomes.
- Contact eligible covered persons/members and explain the benefits of joining a respective programme with the intention of enrolling covered persons onto the programme.
- Effective planning and organization of scheduled coaching interactions to optimize utilization of their time, in addition to driving adherence to their goals.
- Apply best industry practice coaching principles and techniques throughout a member’s coaching journey which includes but are not limited to behavioural change, change management, motivational interviewing, reflective listening, self-efficacy, cognitive behavioural therapy, goal setting and overcoming barriers.
- Assist members with unlocking/accessing benefits available to them across the Discovery Group Platform.
- Assist with necessary interventions and or onward referrals in the management of complex/and or multiple conditions.
- Accurately capture, record and track interactions and outcomes with members throughout their coaching journey.
- Meet set targets as per the business objectives.
- Written communication: Is able to write clearly and succinctly in a variety of communication settings and styles, can get messages across that have the desired effect.
- Self-Development: Is personally committed to actively work on continuously improve him/herself; understands different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.
- Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
- Interpersonal Savvy: Relates well to all kinds of people – up, down and side-ways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyses both successes and failures for clues to improvement.
- Time management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities, gets more done in less time than others; can attend to a broader range of activities.
Qualification and Experience (Essential)
- Clinical Qualification and registration with appropriate health professions body e.g. HPCSA, SANC, AHPCSA, SACSSP
- At least two years work experience in your profession
- Excellent communication skills, written and verbal.
- Proficient in MS Excel, Word, PowerPoint
Qualification and Experience (Advantageous)
- Knowledge of Discovery and Vitality products, benefits, funding, and policy rules
- Coaching experience and or coaching qualification
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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