CK Group are recruiting for a Customer Service Specialist, to join a diagnostics company at their site in Burgess Hill, on a contract basis for 12 months.
Salary: Rate - £15.00ph - £17.00ph PAYE.
Customer Service Specialist Role:- Manage customer communications within agreed service levels and maintaining high quality service.
- Offer first- and second-line digital support across several platforms whilst promoting the use of available tools.
- Communicate with Third party suppliers to process required purchase orders or resolve any logistical queries.
- Support other departments and stakeholders to ensure smooth operation.
- Ensure all data on our systems is kept up to date as required
- Handle any customer dissatisfaction, providing appropriate solutions and alternatives.
- Proactively adhere to process surrounding Export Control and Incoterms.
Your Background:
- Experience of Customer Relationship Management system and tools.
- Customer Service experience (preferably in a contact centre environment).
- Experience with both business to business and consumer-based customer service.
Company: Our client is a global pharmaceutical company with a major presence in the UK. Their purpose is to deliver life-changing medicines and to do this they are completely science-led and like to share this with the scientific, healthcare and business communities within the UK.
Location: This role is based at our client s site in Burgess Hill, hybrid working.
Apply: It is essential that applicants hold entitlement to work in the UK. Please quote job reference in all correspondence.
Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.
