Title: Operations Associate
Job Purpose: Ensure the efficient use of packaging and supplies available in the warehouse to satisfy client and internal requirements.
Main Duties and Responsibilities:
- Ensure that all shipments recovered are arrived webscan at time of arrival and checked against the manifest - confirm proper pieces and weight.
- Replenish shipments as required based on temperature requirements.
- Learn transportation system in order to update milestones accordingly.
- Create pre alerts to agents based on location - ensure all pieces are scanned out and manifested - create flight plans for shipments.
- Ensure flight plans are correctly entered into transportation management system.
- Take inventory of shipment within facility and ensure it is handled correctly based on temperature, delivery date, special handling instructions.
- Escalate all inquiries concerns to senior staff and leadership.
- Safe handling of dry ice and shipment replenishment.
- Managing On Hold and ‘Not OK to Send’ shipments according to procedures.
- Issuing airline airway bills for domestic and international shipments.
- Complete GxP documentation logs.
- Assist in the dispatch and tendering of shipments to airlines as well as the recovery.
- Identifying product keeping temperature and replenishment needs.
- Conditioning process for packaging.
- Prepare shipment papers in accordance to guidelines provided by the company.
- Arrange for adequate supply of shipping materials at all times.
- Receive, unload and place incoming inventory items appropriately.
- Keep warehouse clean and organized daily.
- Responsible for reviewing appropriate documentation, labeling and markings as included with each shipment.
- Responsible for preparing the Next Flight Out shipments.
- Post flight all departure to make sure shipments left on booked flight.
- Responsible for performing other duties as required helping the Operations Team complete daily tasks.
Requirements:
- Understanding operating systems (Maestro) and SOP’s.
- Experience with cold chain management / handling of dry ice.
- Demonstrated ability to properly label shipments (weight, contents, orientation, overpack etc.).
- Airline booking procedures.
- Data entry into TMS.
- Ability to be flexible with shift hour coverage.
- Forklift certification desired.
- Dispatch experience desired.
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