Job Title
Tech Support Customer Service Representative
- Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service
- Apply empathy and patience when dealing with irate customers
- Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
- Ensure customer call backs to provide an update on the progress of the query
- Ensure first call resolution on customer queries
- Strive for excellence with every interaction
- Passion for customer service & must enjoy problem solving & exceeding customer expectations
- Experience dealing with customer complaints
- At least 1 year experience in customer services, preferably in a call center
- At least 6 months technical support experience
- Matric
Working Hours
- 06h00 – 22h00 Monday to Sunday on rotational shifts
- Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town
What you can expect
- Value-driven company with a culture that focuses on “People Come First”
- Theoretical & practical world-class training to ensure you can apply what you have learned
- Extensive support during incubation to ensure high levels of success in our dynamic operation
- Long-term growth opportunities
Job Type: Full-time
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Experience:
- technical: 1 year (Required)
Skills
Communication, Customer Service, Tech Support, Technical Services, Technical Support, Business Process Outsourcing (BPO), Customer Services, Information Technology (IT)
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