Who we are is because of our people. We invest in them because they make us better. We value our people, putting our customer’s first, working fast and smart and doing the right thing. TFG is a diverse, multi-faceted retail lifestyle group, woven into the lives of millions. We exist to genuinely be a part of our customer’s lives and we are passionate about inspiring our customers to live their best lives. Our vision is to create the most remarkable omnichannel experiences for our customers.
The refunds are a daily responsibility, with an SLA of 24-hours and requires a dedicated resource until Bash customer refund process is ironed out.
Key Responsibilities:
- Timely processing of BASH customer refunds
- Daily recording and maintenance of the refunds on the GoogleDocs and Synergy
- Daily uploads of proof of payment to Synergy ticketing system
- Daily follow-up on BASH Refund queries
- Manage BASH stakeholder relationships
- Managing a Teams escalation Chat.
Qualifications and Experience:
- Matric required, with an advanced Diploma or equivalent certification in Finance/Accounting as preferable
- 1-3 years of relevant working experience
- Experience in processing and/or approving payments
- Previous experience within finance department (including reconciliations)
- End user experience with financial systems (SAP preference)
Skills:
- Excellent project management skills
- Strong computer skills with good working knowledge
- Attention to detail
- Time management
- Planning skills
- Ability to draft commentary, analyse information to establish key messages, present information both visually and written
Behaviours:
- You need to be flexible as the environment is very dynamic and priorities can change.
- Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
- Adapts effectively to situations that are complex, uncertain, or lack guidelines and clear information
- Interprets and simplifies complex and contradictory information when resolving organisational problems
- Demonstrated knowledge of and skill in adaptability, decision making, interpersonal relations, problem solving, teamwork & written communication
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
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