RMB Production Support Analyst
Apply locations: Johannesburg
Time Type: Full time
Posted on: Posted Yesterday
Time left to apply: End Date: November 12, 2024 (5 days left to apply)
Job Requisition ID: R19804
Job Description
Hello Future Production Support Specialist!
RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.
United by our proud heritage, strong ethics, and philosophy of traditional values and innovative ideas, it’s the magic of our people and culture that sets us apart.
Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2023, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.
In this role, you will liaise with Business Analysts, development teams, business users, project teams, and vendors to provide end-to-end production and project support for all applications in production to ensure the smooth running of day-to-day activities and to optimize the efficient performance of the applications and related processes.
Are you someone who can:
- Provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimize business disruption and enable business continuity. This role provides support to a platform that operates 24x7 with business hours - Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes.
- Serve as a liaison between various product and client engagement teams.
- Provide end-to-end resolution of production queries raised by the client engagement teams while also ensuring constant liaison activities with relevant stakeholders till resolution.
- Troubleshoot existing integrations and provide technical support to our C&I clients.
- Communicate product and detailed data specifications to clients and partners as needed in technical or non-technical client meetings.
- Perform full system, data integrity, and user acceptance testing with technology platforms.
- Provide technical expertise and guidance to clients’ representatives and technical specialists.
You will be an ideal candidate if you:
- Have a relevant Degree.
- Have 3-5 years of technical and support experience and experience of working hands-on with a variety of platform technology.
- At least two years’ exposure to Foreign Exchange, preferably in a Banking environment and/or related Industry knowledge.
- In-depth knowledge of SWIFT (MT and MX message formats); ISO 20022 cross-border payments and reporting (CBPR+) messages.
- Knowledge of Balance of Payments Reporting (BOP) reporting to SARB and exchange control processes.
- An understanding of a Dealing desk which facilitates trades.
- Knowledge of API integrations and providing technical support on the same, preferably in a Banking environment, and experience in reading log files.
- Knowledge of relevant internet and connectivity protocols.
- Experience with SQL and a variety of databases (e.g., MySQL) (internal and external APIs, file transfers, and SQL queries).
- Knowledge of APIs (REST) and the ability to understand JSON/XML/SQL files.
- Expert experience in reading log files, understanding of reading traceroute and telnets.
You will have access to:
- Opportunities to collaborate and create innovative solutions for our clients.
- Work in a dynamic team and hone your Foreign Exchange knowledge and skills.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more, and you're brave enough to take the next step.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
Are you interested to take the step? We look forward to engaging with you further. Apply now!
Job Details
Take note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below.
12/11/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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