POSITION: Debtors Clerk
LOCATION: Main Lab - Musgrave
JDJ Diagnostics requires a Debtors Clerk to maintain full responsibility for all debtor collections. Ensure that the company's cash flow is maximized through collections and minimization of risk.
Key Responsibilities
- Screen unpaid claims and recover effectively from the correct source.
- Send emails to medical aid.
- Monitor accounts and incoming payments.
- Verify discrepancies.
- Phone medical aid/clients and doctors' rooms to gather valid information.
- Check websites for information or ensure that the claim is paid.
- Ensure that missing remittance is received and marked off.
- Answer incoming calls and ensure client satisfaction.
- Respond to and resolve client billing issues and queries.
- Pay attention to details on tests not paid. Motivate if required.
- Ensure lab forms are emailed to medical aid in case of non-payment issues.
- Collect directly from clients who do not have medical aid for private hospital claims.
- Ensure rates are adjusted and redirect discounts to seniors for adjustment.
- Enter valid notes against each claim.
- Validate, fix, and submit claims via EDI.
- Ability to calculate, post, and manage account figures.
GENERAL
Minimum Requirements
- Grade 12.
- Minimum 2 years of experience in a similar role.
Required Skills:
- Exceptional organizational skills and attention to detail.
- Willingness to work in a team.
- Communication skills (verbal, written, presentation, computer literacy).
- Time management and evaluation skills.
Required Competencies:
- Teamwork skills and the ability to work in a demanding situation.
- Accuracy, detail orientation, flexibility.
- Problem-solving.
- Self-management.
Please note that all shortlisted applications are subject to verification checks.
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