CORE PURPOSE OF THE JOB
The purpose of the role is to attend to Teller and Enquiries functions as well as Forex, as and when required, accurately and in keeping with the Bank’s policies and procedures and regulatory requirements. To provide excellent customer service to clients and the relevant Branches within the Region.
MAIN FUNCTIONS OF THE JOB
Teller Processing and Administration
- Cash deposits and withdrawals
- EFT and internal transfers
- Closure of accounts
- Intersystem transfer (Debit Card to investment account)
- Investment transfer (investment account to Debit Card)
- Reversal of fees
- Ensures daily processed work balances at the end of the working day
- Ensures that all security procedures are adhered to minimize or mitigate risk
- Updating of Stats on SharePoint
- Reporting of suspicious transactions
- Scanning of documentation deposits, withdrawals, ) and uploading of teller recons
- Capturing of EFTS
- Capturing of profit instructions, debit orders, etc.
Forex Processing
- Processing of Forex orders as placed by customers either telephonically via Customer Services or walk-ins
- Obtains all the necessary documentation including FICA to process the deal.
- Confirms appointments and the booking of rates for customers
- Provides client with banking details and amount required for the deal
- Processes the deal on iMal and GTS
- Attend to all administrative requirements once the deal has been finalized.
- Ensure compliance with regulations and policies and procedures
- Ensures that all deals comply with South African Reserve Bank’s (SARB’s) as well as the Banks requirements as per policy and procedure
- Identifies and reports any suspicious transactions
- Ensures foreign cash is balanced daily and locked away at the close of business each day
- Manages foreign cash limits daily
Enquiries Administration
- Assists clients with completion of deposit and withdrawal slips
- Processes cash and transfer requests by checking available balance, signatures and Financial Intelligence Centre Act (FICA) compliancy
- Attends to early withdrawal requests for walk in clients
- Provides statements and IT3Bs as and when requested and charges client accordingly
- Processes and obtains authorization for ex-branch withdrawals
- Obtains relevant Fica documents from clients and dates the CIFS on iMal accordingly
- Assists client with updating of personal information
- Attends to any queries in relation to all the bank’s products as well as client queries
- Extract Transactional Banking reports and complies report
- Issues replacement debit cards to clients
- Refers clients to respective consultants depending on the nature of the client request
- Provides and maintains a high level of customer service to customers
- Handles customer complaints and directs to the relevant departments
- Management of security items
- Ensures the Banking Hall is neat & presentable at all times
- Assists clients with registering for Internet Banking and Mobile App
- Manually inspects front of ATM for any anomalies (security check)
- Assists with any back-office functions on an ad-hoc basis- projects and tasks
- Release and indemnity requests to COD for processing as defined by COD procedure
Customer Service
- Participates in cross sales of the Banks products at all given opportunities
- Always provides an efficient and professional service to clients
- Ensures that clients queries are attended to professionally and timeously
- Attends to queries and requests received via email
Compliance
- Ensures that all functions are carried out in accordance with the Banks internally regulated procedures and compliance regulations
- Ensure identification and verification of the client for all transactions
QUALIFICATIONS
- Appropriate Banking qualification will be required
PREFERRED EXPERIENCE
- A minimum of 1-2 years General banking experience or equivalent working experience
KNOWLEDGE
- Banking systems
- MS Office
NOTE
- Due to this being considered a critical position at the Bank, notice of termination of employment is three (3) months.
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.
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