Our well-known automotive dealer client in Pinetown currently holds a vacancy for an Administrator: Warranty Clerk.
The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.
The successful candidate will have to prepare, review, and submit warranty claims to the manufacturer in line with standard operating procedures and OEM requirements.
Position Overview:
- Loading of all warranty claims on system
- Control over warranty claim store
- Warranty audits
- Warranty parts disposal with RSM
- Warranty claims, payment follow up
Qualifications and Experience:
Minimum requirement:
- Senior Certificate (Grade 12)
- A minimum of 2-3 years in the automotive service industry. Prior experience in a technical role or as a service advisor and/or Warranty Clerk would be ideal.
- Basic technical understanding and background are essential.
- Direct experience as a Warranty/Costing Clerk
- Relevant OEM experience is highly desired.
- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Computer literate
- Knowledge of dealership policies and procedures is essential.
- Knowledge of competitive motor industry.
- Knowledge of relevant operating systems would be an advantage.
- Multilingual with languages generally spoken across the area and customer base is necessary.
- General understanding of mechanical/technical terms is essential.
- Basic knowledge of accounting practices is highly desired.
Skills and Personal Attributes:
- Communication skills in English (read, write & speak) and other primary languages spoken in the area.
- Interpersonal ability; working with people, relating to others.
- Listening
- Customer orientation
- Planning and organizing; monitoring performance and output against expectations/targets/deadlines.
- Administration
- Initiative and problem-solving abilities
- Persuading and Influencing
- Delivering results
- Financial literacy: able to understand relevant financial concepts and do relevant calculations.
- Coping with pressure and setbacks; able to work productively in a highly pressurized environment.
Personal Attributes:
- Highly self-motivated, energetic and able to maintain a positive outlook.
- Diplomatic
- Self-confident
- Determined and resilient
- Ethical
- A curious, quick learner: Need to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
- Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
- Calm; able to keep emotions under control.
- An adapter; someone who can adapt their interpersonal style to suit different people or situations.
- A team player
- Reliable
- Results driven and customer orientated
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