Customer Service Representative wanted at Emerson
Emerson is looking for a Customer Service Representative , who will be primarily responsible for guaranteeing a positive customer experience and ensuring quick and reliable processing of customer orders from booking to invoicing. Manage speedy and knowledgeable responses to assist customers at any stage of their order and proactively solve any problems.
Closing date: Ongoing
Location: JOHANNESBURG, GAUTENG, South Africa
Introduction
If you are ready to start and grow your career in a world-renowned technology company, we welcome you to join us!
In this Role, Your Responsibilities Will Be:
- Ensure the consistent and effective provision of services/information to the customer base including (but not limited to) Order management, fulfilment, problem solving and other services across all media (Telephone, mail, etc.).
- Check feasibility of customer requests in terms of lead times, certificates and documents required (Mainly Exports). Ensure the contract review, price policy, and International Trade Compliance are applied with no exceptions and report to your management when discrepancies are identified.
- Replace other team members when necessary to maintain the level of service. Assist any team member when necessary and contribute to backup and organization specific for critical business processes.
- Apply relevant customer service procedures and processes in respect of the Quality Management System and in accordance with Discrete Automation Policies and standards.
- Provide a daily follow-up of the order book and take actions to anticipate issues/satisfy the requests of the customer (within the company’s commitment). This can involve seeking planning, Warehouse, or any other department involved. Advise customers about potential delays or issues related to the order.
Who You Are?
- You build and deliver solutions that meet customer expectations. You partner with others to get work done. You understand that different situations may call for different approaches. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You monitor progress by maintaining dialogue on work and results.
For This Role, You Will Need:
- University Degree;
- English – advanced level;
- 1-3 years of experience in a customer service role;
- Ability to work under pressure and multi-task;
- Strong analytical skills and ability to solve problems;
- Good communication, teamwork, and organizational skills.
Preferred Qualifications that Set You Apart:
- Bachelor’s degree in business administration or international trade;
- Good PC skills: MS Office Package, MS Outlook, Oracle, or Salesforce;
- Good knowledge and proven practice of international trade: Incoterms, Payment terms, Transport.
CLICK HERE TO APPLY
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