Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Internal Firm Services - Other
Management Level
Administrative
Job Description & Summary
A career in Administration and Secretarial Services, within Internal Firm Services, will give you the opportunity to provide administrative support to PwC employees. You’ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.
To help us achieve our goals, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. PwC Professional is our global leadership development framework, providing a single set of expectations across our lines, geographies, and career paths, and transparency on the skills needed for success and career progression.
At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Conduct self in a professional manner and take responsibility for work and commitments.
- Flex approach to meet the changing needs of teams and clients.
- Identify and make suggestions for improvements when problems and/or opportunities arise.
- Learn about changing business needs and consider the impact on services provided.
- Stay current with new and evolving technology.
- Handle, manipulate, and analyze data and information responsibly.
- Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
- Anticipate the needs of others and take appropriate action.
- Embrace different points of view and welcome opposing and conflicting ideas.
- Uphold the firm's code of ethics and business conduct.
JOB PURPOSE
To facilitate and reinforce the professional values and standards of work excellence advocated by PwC, by providing a highly efficient service to both clients/visitors and PwC employees, as well as performing all organisational tasks timeously and in a highly professional manner.
PRINCIPAL ACCOUNTABILITIES
Delivery
- Welcoming clients/visitors and notifying the appropriate staff member.
- Arrange for comfortable seating and beverages.
- Contact host and announce visitor arrival.
- Make photocopies for clients/visitors.
- Fax maps to clients/visitors, at their request.
- Direct clients to correct reception areas.
- Direct staff to the Forum.
- Facilitate bookings via the system.
- Maintain required admin files and ensure regular follow-up on all requests for bookings and access.
- Manage petty cash and office supplies.
- Assist with BCM.
- Prepare coffee for directors.
- Assist partners with time sheets from calendars.
- Assist partners with collating AWD information.
- Assist partners with CPD recording for SAICA and IRBA.
Relationships
- Build and sustain professional relationships both within PwC and externally.
- Collaborate with colleagues in solving challenges.
- Create a good team spirit, e.g., leading by example.
•Assist various reception areas with queries and advise in advance when visitors have arrived.
•Direct visitors to the appropriate lounge, meeting rooms, or training facilities.
•Accurately record all incidents.
•Know our business: Who the Partners are and where the Business Units are located.
•Be familiar with where the various facilities are located.
•Monitor and manage the general aesthetic appearance of the Reception areas and visitor facilities.
The ideal candidate should have confidence, be able to work accurately and independently, be a fast learner, and a team player with strong interpersonal skills.
QUALIFICATIONS
- Experience in a customer service environment.
- Computer literacy is important.
- Able to work on Oracle, Workday, and Salesforce.
EXPERIENCE
- 2 – 3 years in a similar position or experience.
KEY KNOWLEDGE & SKILLS
Delivery
- Meeting and greeting all visitors that enter the building.
- Friendly disposition and confidence.
- Present professionally in verbal communication.
- Attention to detail is essential.
- Commitment to service excellence.
General
- Excellent interpersonal skills.
- Good written and verbal communication skills.
- Always lead by example.
- Gain willing cooperation by emphasizing the importance of reaching work objectives.
- Act with integrity.
- Always be respectful of all members, internal and external.
- Strong ethics.
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date
October 31, 2024
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