Customer Service Representative

EXANTE • Other • Johannesburg, Gauteng, South Africa • $50 - $200 / year • 18h ago

About EXANTE

EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.

Our proprietary trading platform enables direct market access to +1M financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency account.

We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles:

We believe that freedom is an inherited right
We are catalysts
We defend privacy
We cater to our customers to an unprecedented degree

As a Financial company, we know our investment priorities. We invest in our people.

Join us in creating a new standard for wealth management:

About the Role

Reporting line: Head of Client Services

Location: South Africa

Worksite: Remote

Responsibilities

Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs
Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach
Liaise with internal teams to find solutions to more complex inquiries
Navigate inquiries to the relevant departments when necessary
Maintain a sound knowledge of our product and industry
Maintain a positive image of our company
Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation
Regularly communicate feedback and suggestions with your line manager

Requirements

Financial markets and industry knowledge
Previous experience with tools like Intercom, Zendesk, Atlassian
Previous experience in a brokerage/investment company
Fluency in written and spoken English at a professional level
Strong client-focus service skills
Understanding of basic technical principles
Excellent communication skills, both written and verbal
Strong organizational skills and attention to detail
Comfortable working in a fast-paced environment
Ability to multitask effectively
Comfortable with working shifts

Benefits

Competitive salary & performance-based bonus programs
Corporate benefits (choose your preferred options)
Truly inspiring culture, pleasant and informal work environment
Ongoing education & training programs
Opportunity to network and connect in the Corporate Events
Global career opportunities

Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work.

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