Job Reference: DBN000186-CF-2
Umhlanga, Durban - Do you have excellent customer service skills and a passion for meeting and exceeding customers’ expectations? Do you thrive under pressure and work well independently as well as within a team? If yes, then we have an exciting opportunity for you!
Duties & Responsibilities
A leading company in the labels industry is looking for a customer service representative to join their team in Umhlanga, Durban. As a customer service representative, you will be responsible for:
- Completing quotes timeously and according to quoting standards and supplying them to customers on time.
- Answering incoming phone calls from customers who want to place orders, request quotes, inquire about products and services, or report issues.
- Capturing and maintaining all customer information accurately.
- Using the CRM system to manage data and track orders.
- Liaising with production and dispatch on the progress of jobs, delivery dates, and production plans.
- Managing customer queries effectively and efficiently.
- Communicating with the production and dispatch teams to ensure that the orders are completed on time, according to the customer specifications, and delivered to the correct address.
- Following up with customers to confirm their satisfaction, collect feedback, and resolve any complaints or problems they might have.
Requirements
- Tertiary Qualification (Marketing/Supply Chain or similar field)
- Drivers License & Own Vehicle
- 2-3 years’ experience in a similar industry (Print/Labels)
- Proficient in Excel and CRM software and intermediate computer knowledge
Package & Remuneration
R 15 000 - R 18 000 CTC - Dependent on experience
*** Only shortlisted candidates will be contacted ***
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