Location: Bellville, Western Cape, ZA
Who are we?
The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.
Responsibilities:
- To retain business for the Sanlam Savings & Closed business (primarily but not exclusively Section 14 transfers out).
- Liaise with Clients, Brokers, Broker Consultants and Advisors to prevent the outflow of funds.
- Influence and promote retention themes with contracted intermediaries.
- Create additional business for Sanlam by forming relationships with un-contracted intermediaries who are targeting Sanlam clients to transfer them to our competitors.
- Protect the Sanlam clients from transferring their policies to competitors, whilst at the same time marketing Sanlam’s flagship products to intermediaries and existing clients.
Core Outputs:
- This is a fixed salary and incentive-based role, which includes clawbacks, in the event of a policy not staying on the books for the minimum prescribed period.
- Retain Sanlam policies by convincing intermediaries and/or clients to remain with Sanlam, upselling or cross-selling existing Sanlam products, comparing Sanlam’s products (predominantly RA’s) to competitors’ products, formulating compelling counter offers to competitor products, presenting and passing on relevant leads to selected intermediaries, and keeping up to date with market trends and competitor offerings.
- Influence existing and new intermediaries by convincing brokers not to transfer policies or clients away from Sanlam, demonstrating strong negotiation and sales skills, and building relationships.
- Ensure ease of processing and administration of business for intermediaries and clients by processing new applications or conversions as hassle-free as possible and extracting new business quotes and other client information.
- Build partnering relationships with Advisors, Brokers, and Brokers Consultants, taking action where good service has been compromised.
What will make you successful in this role?
Qualifications:
- At least 2 years’ relevant experience.
- Valid DOFA date and fully accredited within 6 to 9 months.
- Sales experience will be an advantage.
- Sanlam Financial Advisor experience will be an advantage.
Knowledge:
- Knowledge of Life Assurance or Financial Services.
- Knowledge of Savings and Investment products (specifically Retirement annuity plans).
- Knowledge of Section 14 transfers.
- Knowledge of Sanlam Risk and universal life products will be an advantage.
- Knowledge of Sanquote, Sentrix and other Sanlam financial advisor applications will be an advantage.
Skills:
- Communicates effectively (English & Afrikaans).
- Business acumen.
- Decision quality.
- Telephony skills.
- Build relationships.
- Analytical thinking.
- Plans and aligns.
- Cultivates innovation.
- Customer focus.
- Collaborates.
- Influencing and gaining commitment.
- Drives results.
- Being resilient.
- Computer skills.
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
- Cultivates innovation - Contributing independently.
- Customer focus - Contributing independently.
- Drives results - Contributing independently.
- Collaborates - Contributing independently.
- Being resilient - Contributing independently.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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