Client Service Consultant
A Corporate Financial Services Company is seeking to employ a Client Service Consultant to telephonically service internal/external clients/brokers with regard to new business, switches, redemptions, deceased estates, transfers, and queries for all Domestic Unit Trusts, Offshore Mutual Funds, Individual Retirement Products & Endowment products.
Duties & Responsibilities
The responsibilities will include, but not be limited to:
- Ensuring an excellent quality of service is given to clients at all times.
- Online accounts verification and activation.
- Building and establishing relationships at all levels with internal departments to ensure timely resolutions to any problems that might arise.
- Providing support to the correspondence and walk-in-centre teams as required.
- Completing administrative and repetitive tasks while keeping accurate, detailed stats of all queries and correspondence.
- Identifying and proposing solutions to process and service-related failures.
- Supplying marketing material via various media forms to all interested parties.
- Database updates and information maintenance.
Skills
Self-control, initiative, analytical thinking, professionalism, and administration skills.
Friendly and diplomatic nature with a passion for people.
Maturity to speak confidently with intermediaries and clients.
Aptitude to learn different products.
Possessing the highest standards of personal integrity and the ability to maintain confidentiality.
Ability to cope with shifting priorities.
Ensure conformity with processes and rules.
Organized and self-disciplined.
Enjoy working in a team environment.
Numeric and verbal ability.
Quality focus (attention to detail and accuracy).
Adaptability and stress tolerance.
Ability to deal with the complexity of different types of calls and clients.
Ability to prioritize and function positively under pressure.
Accept accountability and take responsibility for tasks done.
Ability to relate to others.
Desired Experience & Qualification
Qualifications and experience: (Non-negotiable)
- Relevant business degree or studying towards one (not negotiable).
- Matric/Grade 12.
- Excellent verbal and written communication skills (good voice and good diction).
- ITC/CRIM clear.
- Computer literate.
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