Business Segment: Corporate & Investment Banking
To provide comprehensive and accurate investigation, diagnosis, and resolution of all high touch client inquiries, requests, compliments, and complaints to maintain a positive client experience and minimize risk and losses to CIB.
Qualifications
- Diploma - Business Commerce
Experience Required
Operations 3-4 years.
- Call Centre Operations: Ability to manage high call volumes, provide quick resolutions, and maintain professionalism under pressure.
- Client Relationship Management: Expertise in building and maintaining strong relationships with clients, ensuring their needs are met with tailored solutions.
- Business Online Banking Systems: Knowledge of online banking platforms, their functionalities, and how businesses use them for day-to-day operations.
- Banking Products & Services: Strong understanding of banking services including transactions, payments, business loans, and financial reporting.
- Customer-Centric Service: Proven ability to deliver outstanding customer service by addressing concerns, offering solutions, and providing a seamless experience.
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