Location: Pretoria, Gauteng, ZA
Who are we?
Sanlam Developing Markets (SDM) (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans.
What will you do?
To promote Sanlam Retail Mass (SRM)’s products and increase market share through:
- Providing sound financial advice and a high level of client service in a Branch context.
- Creating opportunities for client optimisation and cross selling of value-added products.
What will make you successful in this role?
- Gain and maintain an in-depth understanding of SRM product ranges.
- Understand customer’s needs, financial goals, and means, and provide the right product that will satisfy their goals in the best and most affordable way possible.
- Continuously update and inform customers of new products or changes in existing products.
- Validate client details in line with product and regulatory requirements.
- Conduct due diligence on clients to identify and flag risks.
- Manage own capacity to ensure daily appointments are prioritised while allowing time for walk-in clients.
In-branch Client Service and Client Retention:
- Responsible for servicing and managing all client profiles to ensure clients remain on the books.
- Send payment reminders, conduct follow-ups, and remain in contact to address potential queries.
- Manage and report on NTUs (clients Not Taken Up) by putting controls in place.
- Manage persistency of client payments in favour of both the branch and the client.
- Gain insight into client risk profiles to proactively identify where support will be required.
- Consult with clients on alternative payment arrangements.
- Responsible for in-branch servicing in line with client experience standards.
- Resolve client queries in the branch or escalate them to the right stakeholders.
Quality, Compliance and Continuous Development:
- Remain up to date with compliance and quality standards.
- Keep up to date with own registration, product knowledge, and maintenance of own CPD points.
- Identify risks and flag potentially fraudulent activities.
- Log all activities as per regulations and standard operating procedures.
Monthly Planning and Reporting:
- Responsible for reporting on activities daily.
- Collate data on activities for weekly and monthly reporting deadlines.
- Perform any ad-hoc requirements as requested by the Retail Branch Manager.
Qualification:
- 1-year experience in a sales or marketing capacity.
- Experience within insurance branches is an advantage.
- Matric (Grade 12).
- RE5 advantageous.
- FAIS Compliant (Wealth Management) as per DOFA requirements.
- Class of Business training (to be completed within 12-months of employment).
Knowledge and Skills:
- Broker Support.
- Administration and processing of new and existing business.
- Business Building.
- Partnership Building.
- Coach and develop others.
Personal Attributes:
- Business insight.
- Decision quality.
- Builds effective teams.
- Plans and aligns.
Core Competencies:
- Cultivates innovation.
- Customer focus.
- Drives results.
- Collaborates.
- Being resilient.
Turnaround time:
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment drives us to achieve a diverse, inclusive, and equitable workplace.
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