Business Process Analyst
Location: Bryanston, Johannesburg
Type: Permanent, Full Time
Reference: PE002267-LS-1
Published: 18 hours ago
Our client in the Insurance / Financial Services industry is currently looking to employ a Business Process Analyst. Candidates who hold CA, BCom Hons, or BSc qualifications are encouraged to apply.
Duties & Responsibilities
Requirements:
- BCom (Hons), CA (SA), CIMA, or BSc (Computer/Data Science/AI/Mathematics/Statistics).
- 3 to 5 years Leadership Experience.
- Process design, engineering, and implementation (preferable).
- System design and implementation (preferable).
- Reporting and Data Analysis Experience (preferable).
- Strong Excel / PowerBI skills (preferable).
- The ability to manage multiple requests whilst being deadline orientated.
Profile:
- Must illustrate their resilience by providing specific examples from their life/career.
- Must want to work in a highly operational environment – getting their hands dirty daily.
- Highly ambitious but wants to work as part of a team.
- High conscientious.
- Exceptionally analytical.
- Strong leadership skills.
Responsibilities and expectations include:
- Assisting the COO in various operational areas.
- Data modelling and review.
- Operational reporting and performance evaluation.
- Systems and process review: Audit and document findings, proposals on how to optimise and embed permanent value, implement findings and change management framework.
- Perform ad-hoc requests across various operational areas.
The individual will be exposed to the various functions within the business:
Marketing:
- Lead acquisition and analysis.
- Data review and digital performance management.
- Risk cohort segmentation and allocation of resources.
Sales:
- Productivity analysis.
- Resource utilisation and optimisation.
- Database segmentation and evaluation.
Collections & Retentions:
- Evaluation of lost clients.
- Review of systems and processes to identify and evaluate core retention issues.
- Review risk management framework to effectively shape the portfolio.
Claims:
- Data and correlation modelling for investigation process.
- Optimisation of processes impacting turn-around-time and efficient completion of tasks.
- Cost allocation and review.
- Correspondence review to clients whilst ensuring alignment to the agreed processes.
- Audit of the vehicle assessment and repair process: Key relationship audits, gap analysis, and proposals on how to effectively eliminate lost opportunities.
IT, Data Science & System Development:
- Exposure to resource management and allocation to priority projects.
Finance:
- Cost centre management.
- Budget allocation and monitoring of spend.
Client Service:
- Improvement on client engagement.
- Communication framework review with automated correspondence and driving the self-service portals.
- Interdepartmental alignment to enable efficient and professional service to our clients.
- Exposure to the external regulatory requirements and compliance thereof.
Please note: Should you not receive a response within two weeks of applying, you may assume that your application was unsuccessful.
Package & Remuneration
Monthly
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