Strategic Partner Analyst
The Strategic Partner Analyst will play a critical role in ensuring high Supply Partner satisfaction as they adopt and scale with our clients' Supply APIs and survey demand. This is an exciting opportunity to build and optimize the Supply Partner network for our client. In partnership with Sales and Product, the Supply team will own the post-sale supply partner experience from initial onboarding through optimization and scaling. We are looking for a data-driven individual with API knowledge, an analytical skill set, market research industry experience, and strong communication and relationship management skills. This position will report to the Director, Strategic Partnerships.
The shift for this position aligns with US business hours in Eastern or Central Time, which equates to 2/3pm - 11pm/12am SAT from March to November and 3/4pm - 12/1am SAT from November to March. This role is a full-time, remote position and is open to candidates who are currently authorized to work in South Africa and reside in South Africa.
Duties & Responsibilities
- Partner with Supply and Business Intelligence functions to identify areas for optimization with our clients' Supply Partners.
- Proactively collaborate with Research Services to identify supply gaps in our clients' supply network.
- Develop and continuously maintain insightful performance reporting for Supply Partners.
- Drive rapid Supply API optimization by providing actionable feedback, maintaining high performance expectations.
- Partner with Supply Sales function to ensure high supply partner retention through strong working relationships, understanding their business, and how our clients' products add value.
- Partner with company supply partners and internal resources to proactively identify and resolve supply partner pain points that put supply partner loyalty and retention at risk.
- Maintain an effective and efficient level 1 support function to address supply partner concerns with potential API errors.
- Serve as a liaison between our clients' supply partners and their Product Management team, regularly sharing supply partner feedback and priorities.
- Proactively send potential partner leads to Supply Sales to expand supply network.
Desired Experience & Qualification
- 1-3+ years of experience in the market research industry.
- Knowledge of DIY sampling platforms.
- Strong working knowledge of API integrations fundamentals, along with previous exposure to API integrations.
- Fluency in business English, with a wide knowledge of various professional terms from different industries.
- Polished, succinct, and grammatically correct written communication skills.
- Exceptional organizational awareness, emotional intelligence, and written/verbal communication.
- Proven experience building and maintaining strong relationships with stakeholders at all levels of seniority and experience, within and outside of the company.
- Strong passion for technology and process innovation to drive continuous improvements.
- Being coachable, taking extreme ownership, and trusting the process.
- Strong problem-solving skills and ability to think critically and on your feet.
- An at-home fibre internet connection with a minimum speed of 20 Mbps is a requirement of the position.
- Knowledge of programmatic supply methodology.
- Strong data analysis skills with experience using SQL and PowerBI.
Package & Remuneration
HR Services, Recruitment & Selection
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