Business Segment: Insurance & Asset Management
Location: ZA, GP, Roodepoort, Ellis Street 4
Responsibilities
- Ensuring superior customer service delivery
- Management of the Third party and recovery claims with service providers
- Achieving the financial performance indicators
Qualifications
Minimum Qualifications
- Matric
- Must be FAIS compliant
- Computer literate
- Paralegal minimum qualification and LLB would be an advantage
Experience Required
Insurance:
- 3 years Recovery, Liabilities & Legal experience
- Co-ordinate and collate all supporting documentation on IMS for handover to the legal collection firm appointed.
- Analyse the documentation to ensure that the information is current and all recovery information is included.
- Action any incoming correspondence, telephonic enquiries, paid up letters, filing and ad hoc queries from legal collection firm ito the SLA agreed to.
- Maintain the registers (manual and electronic) kept by the department for all collection matters by clearly reflecting the current status of each case.
- Liaise with the relevant attorney firms offices to obtain the necessary documentation required by the legal collection firm supporting SIL’s claim from the Third party.
- Deal with all the queries on a daily basis by liaising with the relevant departments and providers.
- Escalate those queries that cannot be resolved to management so that a decision can be taken timeously.
- Maintain high ethical standards, by ensuring timelines are met and that the data provided is accurate.
- Maintain all bank/departmental records and manage the outsource process by adhering to external and internal service level agreements.
- Identify possible recovery and third party claims and allocate where applicable to the agreed panel attorney.
- Regular audits on the performance of the panel attorneys.
- Checks that all matters where the lawyers accepted a settlement is within the agreed Mandate as agreed to by the SBFC Directors and refer to management if not in line with mandate.
#J-18808-Ljbffr
