Relocation Service Consultant / Document Specialist
We are currently seeking a highly motivated, experienced Relocation Service Consultant / Document Specialist to join our team in Cape Town, South Africa.
World Access Immigration is a leading Immigration firm facilitating Visas for Canada and Australia. We provide specialized facilitation in migration to foreign countries, advisory services, and other immigration-related services in order to help the larger community.
Duties & Responsibilities
- Manage electronic document management system as well as hard copy records on as per company system.
- Ensure all documentation is controlled in accordance with the company's procedures for document control.
- Process, control and administer incoming and outgoing documents (correspondences, submittals etc.).
- Upload and distribute documents to relevant parties in accordance with the document distribution matrix workflow.
- Maintain and update logs to ensure accurate status of submissions.
- Prepare necessary data reports for various parties in a timely and accurate manner.
- Coordinate with consultants and clients to send and receive various documents, submittals and other outstanding issues.
- Maintain polite and professional communication via phone, e-mail, and mail.
- Follow up and expedite priority items with relevant managers, consultants and clients.
- Drive improvement to document control processes and procedures.
Desired Experience & Qualification
- Diploma or Degree in Business Administration or related qualification from an accredited institution.
- At least 2 years related work experience.
- Must have exceptional English capabilities.
- Must have excellent documentation skills.
- Must have digital dictation, secretarial and data capturing experience.
- Typing speed of at least 50 wpm and proficient in both audio and copy typing.
- Proficient user of Word, PowerPoint and Excel.
- Ability to manage a heavy workload, with a close attention to detail.
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