Support Analyst Cape Town: Northern Suburbs

Communicate IT • Other • Cape Town, Western Cape, South Africa • $300 - $400 / year • 1h ago

Reference: CTI003412-SMG-1

This company is the foremost bank-independent Payment Services Provider (PSP) in Southern Africa, processing over 2 billion transactions annually. As a leading player in the payment ecosystem, they consistently deliver quality solutions to their customers. Their clientele includes major retailers, financial institutions, and companies seeking secure and timely payment services. With an impeccable track record, they provide tailor-made, innovative solutions that meet diverse business needs while ensuring regulatory compliance.

Duties & Responsibilities

Technical Support: You will be responsible for effectively resolving escalated issues through thorough root cause analysis and providing concise reporting. You will also handle internal change requests, ensuring their submission, deployment, communication, and follow-up for repeated requests/issues.
3rd Line Support: You will provide 3rd line support functions for the Postillion and Imbeko environments, ensuring the review of production platforms for stability and performing necessary maintenance and housekeeping tasks.
Enhancements and Automation: You will identify enhancements to improve supportability, operability, automation, and performance of systems. Additionally, you will maintain internal servers and perform day-to-day IT admin tasks.
Incident Tracking and Reporting: You will track and report on incidents, conducting SQL/PostgreSQL scripting and database maintenance as required.
Troubleshooting and Escalation: You will work independently to troubleshoot all support requests and follow escalation processes, ensuring timely resolution.
Implementation and Updates: You will be responsible for the implementation of application software, APIs, component updates, and patches.

Key Competencies Attributes:

Education and Experience: You should have a Matric qualification and a post-graduate qualification in Information Technology or a similar field. A minimum of 7 years' experience in a similar role is required.
Technical Skills: Possessing SQL and/or PostgreSQL qualification is essential, and developer software experience is advantageous. Strong technical skills, ideally in the Postilion/Imbeko Application suite with SQL/Postgres working experience, are highly desired. Experience in transactional payment processes and financial transaction processing is advantageous.
Analytical Abilities: You should have exceptional analytical abilities, including the interpretation of large data sets and logical problem-solving skills.
Action-Oriented: You should be proactive, taking initiative to drive actions and improvements.
Collaboration: You value collaboration and seek to understand before being understood. You communicate your actions and intentions clearly, both verbally and in written form.

Although you may not meet all the requirements needed, please still consider sending through your CV as we have many roles available and could possibly find another great opportunity for you!