Our Client
Our client is a leading medical scheme based in Pretoria, dedicated to providing comprehensive healthcare benefits to its members. They are committed to innovation, quality service, and the well-being of their clients. In line with their growth and commitment to excellence, they are seeking a dedicated and experienced IT Business Support Consultant to join their team.
Duties & Responsibilities
Functions:
- Partner with different departments to facilitate support between business operations and IT systems.
- Provide user support on various BIT platform modules, including claims, finance, membership, and manage healthcare.
- Respond to user queries and issues promptly, resolving or escalating as necessary.
- Assist trainers in developing training material for BIT systems.
- Provide regular feedback on process and business changes.
- Generate management reports to improve business systems and processes.
- Collaborate with external partners, such as 2Cana, to resolve issues.
- Work independently with minimal supervision to meet performance metrics.
Skills
- Proficiency in MS Word, Excel, Office, Outlook, and Internet.
- Strong organizational skills with attention to detail.
- Bilingual in English and Afrikaans with strong interpersonal communication.
- Team player with a caring attitude.
- Flexible in adapting to changes and management decisions.
- Proficient in problem-solving techniques and record keeping.
- Leadership skills and ability to maintain good interpersonal relationships.
Desired Experience & Qualification
- Grade 12 or equivalent.
- Diploma in IT or related field.
- 4-5 years of experience in supporting users on the system in use.
- 2-4 years of experience in supporting users on Health Information Platform or Oracle-based systems.
- Exposure within the Medical Aid environment is advantageous.
- Analytical thinking and strategic thinking skills.
- Strong problem-solving abilities.
- Customer-focused with excellent listening skills.
- Attention to detail and accuracy in work.
Package & Remuneration
- Competitive salary commensurate with experience.
- Exceptional benefits program including 23 days of annual leave, 8-hour workday with a 30min break, life cover, disability benefits, funeral cover, pension fund, medical aid, and more.
- Office perks: free parking, Wi-Fi, landline phone allowance, on-site gym, subsidized meals, free refreshments, Athletics Club, Pilates, and wellness programs.
- Dynamic team interactions, recognition programs, and incentives.
Interested?
Be part of a team that values innovation, quality service, and the well-being of its members. Apply today to contribute to a leading medical scheme's success and make a difference in the lives of many.
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