Site Controller
Our client based in the Eastern Cape is looking for a Site Controller, with relevant experience within the logistics environment.
Duties & Responsibilities
Operational
- Ensure that all Standard Operating Procedures are known, understood, documented, in place, managed, maintained, and enforced.
- Understand and know how to make use of the various systems in the business.
- Keep all filing and administration up to date.
- Monitor the processes of scanning, manifesting, and authorising various In-house documents and dispatching of freight.
- Ensure the effective utilisation and optimisation of vehicles and correct loading of vehicles.
- Ensure vehicles are planned and ordered according to specific requirements and communicated to relevant parties.
- Ensure all freight is correctly processed as per statuses.
- Rectify any discrepancies from the receiving branch within the allocated time frame.
- Order stationery timeously and ensure adequate quantities are ordered.
- Report any variances.
- Keep an awareness of operational difficulties and advise all parties accordingly.
- Ensure quality reports conform to the requirements of the customer.
- Evaluate and follow up on service levels with Manager and Customer Relations Manager.
- Liaise with various departments within the group regarding contract operations.
- Ensure KPIs are of the correct criteria.
- Inform the customer immediately if there are any delivery delays.
- Handle and document all queries and customer complaints.
- Monitor and compile daily and monthly reports (Health and Safety; Operational).
- Act on all non-deliveries regarding NDD’s and ensure out on delivery with Hub staff.
- Manage and control RLOG returns and collections and ensure quality proof of delivery returned to RLOG.
Staff
- Manage leave, time, and attendance of all staff. Report on all Absenteeism to Management.
- Drive skills development of staff through training and other initiatives as regularly as required and keep signed records on file. Advise Manager of potential staff.
Quality, Health and Safety and KPI’s
- Ensure that customer KPIs are known, understood, measured, managed, maintained, and reported on monthly.
Desired Experience & Qualification
- Grade 12 (Matric).
- Degree/diploma in supply chain/logistics field beneficial.
- 3 years of relevant experience within the logistics environment.
Skills Required
- Administrative capabilities.
- Ability to identify and solve discrepancies in terms of stock condition and quantity.
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