Onboarding Analyst
Hire Resolve's Client is currently seeking an enthusiastic and detail-oriented Onboarding Analyst to join their team in Johannesburg. This client is working at the very cutting edge of the fintech space.
The Onboarding Analyst will be a vital link between program implementations and business objectives by supporting and ensuring the successful completion of project initiation, scoping, and delegating tasks cross functionally. The position will be based in CAT time zone and one of our key markets like Kenya/Uganda/Ghana/Mauritius/CIV/Cameroon. Familiarity with and experience in Africa is a plus as is previous experience in working for an international organization with teams across multiple time zones.
Responsibilities
- Assist in business requirements gathering and translating to information systems, assist in project management, coordinate projects with third-party vendors, assist in quality assurance of programs.
- Define program scoping.
- Document onboarding program tasks with appropriate tools.
- Perform card validation and assist with troubleshooting transaction challenges.
- Own and develop relationships with partners, working with them to optimize and enhance integrations.
- Report on common sources of issues or questions and make recommendations.
- Stay abreast with Visa and MasterCard project tasks and requirements.
- Constantly be on the lookout for ways to improve the onboarding process.
- Assure compliance with GTP and Payment Card Industry policies, procedures, standards, and regulations.
- Assist in training and orientation of other staff and users.
- Develop proficiency in leading meeting discussions and coordinating project touchpoints.
- Perform other related duties as assigned.
Requirements
- B.S. degree preferred.
- Minimum 3-5 years’ experience in the field or related area.
- Excellent customer service attitude, good communication skills (both verbal and written), and organizational skills, and the ability to cope with and manage a constantly changing environment.
- Proven experience in gathering project scope and key stakeholders.
- Advanced knowledge in generating project documentation.
- Excellent problem-solving skills, ability to think algorithmically, self-starter.
- Strong ability to multitask, and detail-oriented.
Benefits
- Salary negotiable
- Training and Development
- Performance Bonus
- Health Insurance
Contact Hire Resolve for your next career-changing move today. Our client is offering a highly competitive salary for this role based on experience. Apply for this role today, contact Michaela Boustred at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV:
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
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