Santam’s Motor Claims has a position available for a Claims Service Consultant that will be based in Parktown, Hill on Empire.
JOB DESCRIPTION
The purpose of this position is to process and register all the Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on the claim. This will include communication with the client, Intermediary and or Service Provider.
KEY RESPONSIBILITIES
- Manage Co Insurance and Aggregate claims.
- Required to check completeness and correctness of documents.
- Responsible for all actions to get claim assessment ready.
- Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
- Register claims within agreed service level agreements.
- Ensure accuracy of data captured on Santam and Broker systems.
- Ensure that claims are registered against the correct policy section based on the information provided.
- Liaise with brokers.
- Correction of errors/data that are identified on claims already registered.
- Send infographics to client’s once claim is registered.
- Upload claim documents to document storage.
- Generate documents from broker system where required.
- Schedule claims to Desktop team (if necessary).
QUALIFICATIONS & EXPERIENCE
- Matric
- 2 – 4 years’ claims experience
- Ability to work under pressure.
- Strong client orientation
- Fully computer literate (MS Office)
SKILLS
- Ability to verify and interpret policy and appraisal detail
- Telephonic skills
- Ability to handle conflict and negotiate
COMPETENCIES
- Problem solving.
- Information Seeking
- Producing creative solutions.
- Adapting to changing circumstances.
- Performing under pressure.
- Deciding & initiating action.
- Teamwork and cooperation
- Customer Service Orientation
ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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