Key Responsibilities:
- Sales maximization
- Maintain and increase sales
- Ensure staff are aware of new stock and can answer product related questions
- Ensure no quotation remains on the system for more than 7 days
- Ensure available stock is pushed and sold
- Ensure targets are met and business growth is ensured
Providing excellent customer service at all times:
- Ensure customer expectations are exceeded
- Ensure that all customers are receiving service of the highest quality and standards
- Ensure all queries have been attended to
- Ensure that all customers have been contacted and that follow up notes are made on individual orders
- Ensure all Coricraft values are lived and for all staff to attain the level of excellence required
Basic administration:
- Ensure the customer receives the correct products and delivery process is run in a smoother manner.
- Ensure that no new orders are without a deposit for longer than 3 days as this will inflate the turnover and show an untrue value for the Sales Consultants order intake.
- Ensure that the correct amount and payment type is used when applying payment
- Ensure that customers are given feedback timeously and to ensure that the Order Controller has access to the information.
- Ensure all customers are provided with constant service.
- Ensure that stock levels are correct and minimize stock losses
Assuring that the showroom looks presentable at all times:
- To ensure a clean and tidy store in order to enhance display of the store
- To ensure that the store is visually attractive and displayed to its maximum within regards to free stock available that could be sold on the spot.
- To ensure customers are in clear view of prices and no unnecessary discounts are given due to incorrect pricing.
- To ensure that the showroom is visually appealing to customers in the mornings and to ensure that the store is left neat and tidy, ready for the next day’s trade.
- Incumbent achieves results in ways that build strong partnerships, both internally and externally.
Client satisfaction / expectation management:
- Participate effectively in a team and self-management
- Attending to incoming calls
- Attending to walk-in customers
- Following company policies and procedures
Qualification and Experience:
- Matric
- 2 years’ retail sales experience in a Furniture/ linen/ Homeware environment
- Sales qualification advantageous
- Computer literate
- Knowledge of Syspro
Skills:
- Good communication skills
- Good people skills
- Good administration skills
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
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