Store – Technical Support
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.
Your role would be to provide technical support to the iStore customers, through troubleshooting, resolving technical issues and software support. Managing in-store technicians, keeping abreast of changes/updates to policies and procedures as well as filtering the information down to staff and techs, assisting with instilling confidence, and up-skilling techs for growth.
You need to have:
- Completed Matric and IT qualification (minimum A+/N+)
- All certifications up to date
- ATLAS training up to date
- Experience working as Technical Support in iStore for a minimum of 1 year
The right person for this role is someone with:
- Tenacity: Demonstrating enthusiasm and urgency, as well as striving for excellence when it comes to achieving results and dealing with challenges.
- Conflict Management: Managing complexity, disagreement, and conflict effectively and smoothly.
- Situational Awareness: Understanding the situation, demonstrating the right attitude, and taking timely action.
- Learning and Development: Open, motivated, and proactively seek learning and development opportunities.
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