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We are looking for a Funeral Claims Manager to join our team in Kempton Park who will be resposible for leading Funerals claims operations, ensuring efficient processing and customer satisfaction. Manage a team, implement best practices, and collaborate with stakeholders.
Duties & Responsibilities
- Claims Management: Oversee end-to-end claims process, ensuring compliance and accuracy.
- Assist in Implementing the Neighbour Standard Operating Procedure.
- Team Leadership: Lead and support Funerals team for optimal performance.
- Quality Assurance: Maintain high standards in claims handling and documentation.
- Customer Service: Address inquiries and concerns, providing timely assistance.
- Fraud Detection: Identify and investigate potential fraud cases.
- Compliance: Ensure adherence to insurance regulations and guidelines.
- Performance Management: Analyze trends and metrics to optimize operations.
- Stakeholder Collaboration: Work with other departments to address complex issues.
- Reporting: Prepare reports and analyses for management review.
Desired Experience & Qualification
- BCOM/ Bachelor’s degree in Business Administration, Finance, or a related field.
- Professional certification in Insurance or Claims management is highly desirable.
- A minimum of 5 - 10 years of experience in Claims Management, preferably in the insurance industry.
- RE1 Certificate is required.
Package & Remuneration
Competitive market related package depending on experience.
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