Senior Manager: Credit

Nedbank • Other • Johannesburg, Gauteng, South Africa • $300 - $400 / year • 1d ago

Senior Manager: Credit

Location: Nedbank, 135 Rivonia Road, Sandown, Sandton.

Closing Date: 22 November 2024

Job Purpose
To manage stakeholders responsible to evaluate risk by ensuring credit assessment principles are adhered to achieve the departmental deliverables, as per Nedbank's business strategy.

Job Responsibilities

Ensure financial growth through limiting risk and applying credit principles to credit applications.
Adhere to agreed turnaround times without compromising validity and quality of assessment by complying with policies, procedures, processes, and standards.
Limit reworks by providing guidance and support to internal/external stakeholders.
Manage and monitor individual efficiency and quality of output by conducting quality assurance/audits and analyzing appeals and monthly statistics.
Make correct credit decisions on a consistent basis first time round by complying with service level agreements.
Demonstrate an understanding of client needs by providing feedback on application decisions based on Nedbank's risk appetite.
Upskill stakeholders by sharing knowledge on service offerings and client needs.
Guide and support internal stakeholders through formal or informal knowledge sharing.
Collaborate with external stakeholders through regular communication and feedback.
Manage staff and resources through queue management by ensuring compliance to service level agreements/strategic objectives.
Identify challenges by conducting audits/spot checks and taking corrective action.
Determine trends in team performance by analyzing consolidated performance data and addressing deviances.
Refine and enhance systems, processes, and policies through participation in special projects.
Make decisions by applying credit management principles and considering merits on an individual basis.
Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognizing and rewarding achievement, and taking appropriate corrective action where required.
Mentor and coach staff on identified performance gaps by discussing these performance gaps and agreeing on appropriate action to be taken.
Motivate staff to perform and contribute to the success of the business by creating an environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision-making processes.
Stay abreast in the field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
Contribute to team effectiveness by following the recruitment process when recruiting talent.
Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and reinforcing values during meetings.
Manage the onboarding process of new employees by ensuring execution of preparations according to the onboarding checklist.
Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention, and training process and utilizing suppliers listed on the preferred supplier list.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys, etc.).
Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
Address issues raised in culture surveys by participating in the development and implementation of action plans.
Create a client service culture through various required interventions.
Support and encourage staff to participate and support corporate responsibility initiatives.
Achieve operational excellence by supporting the implementation of business optimization improvement through team engagement.
Encourage the team to generate innovative ideas and share knowledge.