Job Description
Main Objectives
To ensure the collection of all due and overdue accounts, maintain accurate recons and attend to the resolving of discrepancies in this way ensuring adherence to customers agreed limits and terms.
Key Responsibilities
- Reconciliation of large chain store and independent accounts
- Resolve customer queries through visits and written communication
- Ensure prompt payment from customers within agreed terms
- Total overdue 60 day and over to remain below 5%
- RM system customer master maintenance – up to date via MDM
- Check validity of customer deductions
- Communication with Customer Managers to obtain necessary authorisation to process claims
- Ensure rebates and promotions are claimed on time from Rebates Department
- Assist in compiling daily and monthly reports
- Releasing of orders
Qualification Requirements
- Matric / Grade 12 or equivalent
- A Diploma in Credit Control would be an advantage
Experience Requirements
- Minimum of 3 years’ experience in FMCG credit control function
- Good technical knowledge in the field of credit control, appropriate to the
- level of this position
Key Outputs
Competencies (knowledge, skills and attributes):
- Good understanding of credit control in the FMCG environment
- Good interpersonal skills
- Good communication skills both verbal and written
- Computer literacy – Advanced Excel a pre-requisite
- Good team orientation
- Attention to detail
- Accuracy
- Good administrative skills
- Ability to work in a pressurised environment and meet deadlines
- Be prepared to work extended hours when required
- Figure orientated
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