Credit Control Specialist (Emfuleni)

Ntiyiso Consulting Group • Other • Emfuleni Local Municipality, Gauteng, South Africa • $300 - $400 / year • 10h ago

Introduction

The Credit Control Specialist will be responsible for driving the team’s credit control activities within the project. They should have a thorough understanding of the municipal revenue value chain and the process for credit control within municipalities. They will liaise with the project manager(s) to ensure the highest levels of project delivery. They will create and deliver data-driven solutions, insights, and analyses to provide value to a portfolio/business area, by gathering, validating, integrating, structuring, documenting, presenting, and interpreting data to enable improved collection of revenue from defaulting customers.

Duties & Responsibilities

Daily monitoring and execution of Credit Control processes including Warning Notices, disconnections, and deviations. Monitoring Credit Control actions vs payment levels.
Assisting Credit Control contractors with Ad-hoc queries and information. Provide client feedback on urgent field matters via various platforms.
Compile reports of audits, inspections, and deviations with recommendations for corrective action and mitigating actions for work completed by the field teams.
Monitor reports for disconnection accuracy from various field teams on site.
Liaise with business stakeholders to identify and translate their business requirements to ensure that relevant and value-adding solutions are developed to aid in effective decision-making.
Generate and present insights from data through recurring and ad hoc analyses/reports to support strategic business decision-making.
Create appropriate documentation that allows stakeholders to understand the steps of the reporting/data analysis process and replicate the reports/analyses if necessary.
Collaborate with stakeholders to identify opportunities for process improvements, recommend system modifications, and develop policies for data governance.

Desired Experience & Qualification

BSc degree in Computer Sciences / BCom in Financial Information Systems or any equivalent qualification.
Solar knowledge will be an advantage. (Municipal Financial Systems)
3 years’ relevant experience in revenue management projects on local government will be an advantage.

Technical/ Proficiency Competencies

Report writing
Municipal Product knowledge and bylaws
Business Acumen
Proficient MS Office skills intermediate / advanced
Data modelling and database design and maintenance skills
Strong analytical and data-handling skills

Interested?

Thank you for your application. If your qualifications align with our requirements, we will contact you soon to discuss the next steps. Please note that only shortlisted candidates will be contacted. If you do not hear from us within two weeks, consider your application unsuccessful.

Job Type: Full-time

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