ITC WORLDWIDE is seeking an experienced Dynamics 365 Presales Consultant .
ITC Worldwide offers Microsoft Experienced & Certified comprehensive technical and functional support Services for all Microsoft enterprise technologies, including Microsoft Dynamics 365, Microsoft Azure, and Microsoft 365 across the cloud, hybrid, and on-premises. Includes around the clock problem resolution, proactive advisory services, onsite support, and add-on services to customize your support experience.
Job locations: Any ITC Office (NA | EMEA | IN | UAE)
As a Dynamics 365 Presales Consultant , you will work closely across various verticals such as product development, sales and marketing, and customer relations. Your job will also include understanding the customers' needs and pitching the company's products as suitable solutions. You will also be required to actively observe customer behavior and predict future needs for product development.
About you
- 8-15 years of experience working with the sales team to achieve assigned sales targets through new customer acquisition and sales to existing customers.
- Solution Knowledge: Dynamics 365 Finance and Operations with a minimum of 5 years implementation/presales experience in D365 Cloud Platform. MB310/330/700.
- Preferred Education: B.E., B. Tech, MBA or (CA/CFA/CPA).
- Good presentation and English communication skills.
- Experience in translating customer requirements, providing solutions, preparing documents/proposals, estimating efforts, and planning projects.
- Ability to work as an Individual Contributor.
- Travel is Mandatory; US-B1 (existing) required.
What you need to do:
- Product Positioning: The company has a wide portfolio of service offerings. Presales has to decide which product to position in each account to meet the requirements of the customer and win the sale.
- Product Demonstrations and Proof of Concept Presentations: This is the most important role of presales. The product should be presented to the prospect in a convincing manner. The prospect should develop confidence that the product will meet their requirements while understanding its limitations.
- Product Expertise and Updates: Presales should continuously learn on the job, which involves learning new modules and subjects, identifying and positioning add-on solutions to complement the default offering, and keeping up-to-date with new versions and enhancements to the products.
- Product Mix in Sales: It is important to balance time and effort in a way that all solutions are positioned to the relevant prospects.
- Effort Estimation (with Team Consultation): Proposals usually contain elements such as licenses, implementation services, and maintenance and ongoing support.
- Project Plans: Project Plans and the initial workshop schedule are the responsibility of presales until the site is handed over to the Project Consultant.
- Requests for Proposals: Assist the sales team in responses to RFPs and tender documents.
- Project Handover: Presales should conduct a meeting involving the salesperson and the PM/Head of Delivery to hand over the project.
- Project Transition: It is important to transition cases smoothly and seamlessly to the Project Team.
- Project Scope Reviews: The Presales resource should remain on the Steering Committee of the project.
- Change Requests and Additional Requirements: Presales should work with the Account Consultant post-implementation to identify and propose additional work to enhance the customer experience.
- Customer Escalations: Presales should assist the delivery and sales teams in handling escalations.
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