Business Segment: Personal & Private Banking
Location: ZA, Johannesburg
Job Type: Full-time
Job Ref ID: 80394836A-0001
Date Posted: 11/13/2024
Job Description
We are seeking a dynamic and experienced Team Leader for our Universal Banking division in Johannesburg, South Africa. The successful candidate will play a crucial role in leading and motivating a team of banking professionals, ensuring the delivery of exceptional universal banking services to our diverse clientele.
Responsibilities
- Lead and manage a team of universal banking professionals, fostering a culture of excellence and continuous improvement.
- Oversee the delivery of a comprehensive range of banking products and services, including retail, commercial, and investment banking offerings.
- Develop and implement strategies to enhance customer satisfaction and expand our client base.
- Monitor team performance, set targets, and provide regular feedback and coaching to team members.
- Ensure compliance with all relevant banking regulations and internal policies.
- Analyse market trends and competitor activities to identify new business opportunities.
- Collaborate with other departments to streamline processes and improve overall banking operations.
- Resolve complex customer issues and maintain strong relationships with key clients.
- Contribute to the development and implementation of new banking products and services.
Qualifications
- Bachelor's degree in Business, Finance, Economics, or a related field.
Experience
- Minimum of 5-7 years of experience in banking or financial services, with a proven track record in team leadership.
- Minimum 3-5 years managing and driving a sales team.
- Comprehensive knowledge of universal banking products and services.
- Strong understanding of regulatory compliance and risk management in the banking sector.
- Excellent leadership and team management skills, with the ability to motivate and develop staff.
- Superior communication and interpersonal skills, with the ability to build relationships at all levels.
- Proven analytical and strategic thinking capabilities.
- Proficiency in banking software and systems.
- Strong problem-solving and decision-making abilities.
- Professional banking certifications (e.g., Chartered Banker, Certified Banking & Credit Analyst) are highly desirable.
- Fluency in English; knowledge of other South African languages would be advantageous.
Additional Information
Behavioral Competencies
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
Technical Competencies
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding (Consumer Banking)
- Processing & Product Knowledge (Consumer Banking)
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or
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