Job title: Credit Controller
Company: Vox Telecom
Job description : Job Objectives
- This critical group of employees must be able to maintain a caring, efficient, knowledgeable and effective interface with customers at all times, resolve customer queries and maximise cash collection across the board within credit terms to minimize disconnections.
- This important role must ensure that all credit control responsibilities and duties are carried out accurately and within set time limits, whilst providing a first class service to all our customers.
- The credit controller must manage overdue accounts, reduce the companies risk and minimise losses.
- Daily management of debts and collections effective, systematic and prompt follow up of outstanding debt.
- Debtor account reconciliations rectifying of previously mishandled accounts.
- Convert cash paying accounts to debit order thereby improving cash flow.
- Attend to all customer queries internal staff & external clients by providing accurate advice on billing queries.
- Submit credit requests to Collections/Credit Control Manager for approval.
- Report to management on outstanding issues and inform them early of potential debtors problems.
Job Skills
- Excellent communication skills (Verbal and written).
- Good telephone etiquette (Assertive, yet diplomatic).
- Strong negotiation skills.
- Highly organized.
- Excellent problem solving ability.
- Strong time-management skills.
- Must be deadline driven.
- Ability to work as part of the team.
- Must be stress tolerant.
- Computer literate.
Minimum Requirements
- Grade 12.
- Strong credit control experience.
- Preferably 2 years debtors and telecommunication industry experience in a customer-centric environment.
Expected salary :
Location : Cape Town, Western Cape
Job posting date : Thu, 31 Oct 2024 23:51:29 GMT
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