Job Overview
Business Segment: Business & Commercial Banking
Location: ZA, GP, Johannesburg, Simmonds Street 3
Job Type: Full-time
Job Ref ID: 80255602A-0001
Date Posted: 11/1/2024
Job Description:
To function as point of contact for customer first-call resolutions, in the Commercial Card product, later on across all Business Lending products, and to negotiate suitable repayment arrangements in such a manner as to retain, educate and rehabilitate the customer.
Qualifications:
Minimum Qualifications:
Type of Qualification: Matric
Field of Study: Not applicable
Experience Required:
Credit Risk – PPB
Risk & Corporate Affairs
3-4 years
Inbound and Outbound Collections contact centre experience – early, late, and legal collections in the card environment.
Additional Information:
Behavioral Competencies:
Adopting Practical Approaches
Articulating Information
Checking Details
Conveying Self-Confidence
Establishing Rapport
Exploring Possibilities
Technical Competencies:
Active Listening
Contact Centre Customer Relationship Management
Electronic Communications & Devices
Query Resolution
Telephone Caller Handling
Verbal Communication
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or
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