Luxury 5* Lodge in the Waterberg area is looking for a Lodge Manager.
- Managing the HOD team for the lodge in all operational, health and safety and staff welfare functions.
- Ensuring that the guest experience is of excellent quality and that guest’s expectations are met.
- Ensuring that all operational standards are met across the board.
- Ensuring that the lodge is maintained as per the standards.
- Assign the HOD team to daily tasks, organising workflow, ensure that the team understand their duties and the standards expected.
- Monitoring the HOD team’s productivity and provide constructive feedback.
- Ensuring that, financially, the lodge is operating at an optimum and that expenses are controlled, and costs saved where possible.
- Interact with guests in a professional manner, represent the lodge as a whole and resolve any guest complaints speedily and professionally.
- Report to the General Manager on a regular basis regarding all aspects of the lodge.
- Create and maintain a safe and healthy working environment for general well-being of all staff members: including staff meals and accommodation.
- Ensuring information is shared with the management team, and again shared with departmental teams to avoid miscommunication and ensure a smooth running of operations.
- Build and maintain relationships within the community, with suppliers and contractors.
- Ensure that the vision, mission and business ethics of the management company is upheld and communicated with the team.
Requirements:
- Grade 12
- Formal Qualification
- At least 3 - 5 years experience in a luxury hotel / lodge environment
- Good Operational knowledge of all departments.
- Knowledge and understanding of South African Labour Laws.
- Knowledge and understanding of Health and Safety act and requirements.
- Knowledge and understanding of good labour practices and HR procedures.
- Excellent communication skills.
- Good time management and project management skills.
- Ability to lead the team and set the example.
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