Job requisition id: R13206
Job Description
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.
As part of our team in FNB Points of Presence , you will be surrounded by unique talents and an inclusive environment that values our differences and lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Responsibilities
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Take accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
Minimum Requirements
- A completed financial related qualification (NQF5 or higher)
- 1-2 years’ experience in Client Services Support and delivery
Access to Opportunities
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment.
- Personal and professional growth.
- Opportunities to have an impact in a local market as a brand ambassador.
Ideal Candidate Profile
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills.
- Able to understand rules in a regulated environment.
- Agile and Flexible.
- Strong communication and interpersonal skills.
- Have a results-driven attitude with a passion for exceeding targets.
- Excellent organisational skills and attention to detail.
Apply now if you are interested in taking the next step. We look forward to engaging with you!
Job Details
Application Closing Date: 31/12/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose this information to other parties.
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