Security Manager
A Security Manager directs security personnel to deliver a safe Guest and Member experience while coordinating with government and law enforcement and ensuring compliance with local safety legislation and emergency procedures.
What will I be doing?
As a Security Manager, you are responsible for directing and coordinating the activities of security personnel, coordinating with government and law enforcement agencies, and organizing patrolling of the property to deliver a safe Guest and Member experience. A Security Manager will also be required to liaise with the Engineering, Health and Safety Manager on important matters and ensure that hotel is in compliance with all local safety regulations and emergency procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Maintain good communication and work relationships in all areas of the hotel
- Manage security operations connected with evacuation of the building and similar events
- Secure premises and enforce efficient property surveillance and patrolling
- Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Take responsibility for all security issues including Fire & Safety, responding to and attending as necessary any incident involving security or safety of premises, guests, or colleagues and initiate appropriate actions
- Execute other duties as assigned by the Engineering, Health & Safety Manager and Chief Host
- Assist in providing a positive work environment to engineering, health & safety team members that allows everyone to thrive and fulfill their potential
- Ensure that all Security Team Members understand the purpose of their role and are equipped with the training and tools required to perform their duties at their best
- Supervise and support Security Team Members in delivering brand-specific customer service and protecting guests, team members, building, and other hotel assets 24/7.
- Ensure that the emergency services are informed immediately in the event of a major incident, that relevant Hotel Leadership (GM; Engineering, Health & Safety Mgr) are contacted immediately, and other appropriate action is taken in line with assignment instructions (including creating an alert in Fusion)
- Respond to guest feedback and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times
- Develop and implement emergency programmes in the hotel and act fast to resolve security issues that occur inside and outside, writing incident reports for the Chief Host and Engineering, Health & Safety Manager
- Be willing to roll up your sleeves and help in other departments during busy periods and as required. At the start of your shift, check with the Guest Operations Manager where help is needed most and spend at least 30 minutes per day assisting colleagues in Guest Operations e.g. F&B service, stewarding, housekeeping, front office.
- Plan and train new and existing team members on security processes, products, and systems as per guidance of the Engineering, Health & Safety Manager, aiming to increase awareness for potential security risks and how to respond to security threats in the hotel
- Be a positive and very active contributor in meetings (e.g. Huddles) with the Engineering, Health & Safety team to help achieve/maintain a high level of trust & engagement
- Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
- On-board and train new security team members
- In regular (e.g., monthly) departmental leadership meetings, update Engineering, Health & Safety Manager on the performance of security team members and suggest development opportunities for them in the coming months
- Be a role model for others concerning brand-specific behaviours and protection of assets on the premises of the hotel
What are we looking for?
A Security Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Organised and systematic approach to problem solving
- Security industry experience in managerial capacity
- Ability to listen and respond to demanding guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a range of different work situations
- Good grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in same or similar role
- First Aid
- Fire fighting qualification
- IT proficiency
- Fire combat training
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its portfolio. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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