The Operations Digital Support Hub team has a position available for a Team Manager who will be based in Hill on Empire. Strong leadership and management skills and the ability to build and maintain good relationships will be required. The successful candidate must have good communication and negotiation skills, with a ‘can-do’ attitude. The appointment will be made in line with the company and business units’ EE plan.
Job Description
The position calls for a person who will provide strong technical expertise and mentoring to assist a Digital Consultant Support team operationally and to embed and enhance systems and processes that support the Digital adoption efforts of Santam Broker Solutions. The successful candidate will be responsible for managing team performance and requires the incumbent to embrace and encourage a culture of learning and growing.
Key Responsibilities
- Coaching & Roadshows to promote the usage of Santam Digital assets.
- Monitor quality of work produced by team and provide leadership/coaching where necessary to encourage learning and decision-making.
- Management of workflow.
- Managing the delivery of the Santam Experience in line with set standard operating procedures and service level agreements.
- On-going enhancement of the existing systems and processes by adapting and responding to changes in the environment and recommendations from our stakeholders.
- Planning and organizing in order to manage other ad-hoc day-to-day operations, processes, and team outputs.
- Build and maintain effective relationships with key stakeholders.
- Managing intermediaries’ activities on Santam platforms – ability to influence and get buy-in.
- Dealing with staff issues and resource optimization, including building technical expertise to deliver on KRAs.
- Communication skills (understanding, speaking, and writing of English and Afrikaans).
- Ability to perform under pressure and maintain a resilient approach in spite of setbacks.
- Inherent ability to live the Santam Values.
- High-level understanding of investigation of BAU incidents and assisting in driving the solution.
- Understanding of change impact after technical releases and building a support structure.
Qualifications and Experience
- Proven experience managing a team of people.
- Working knowledge of Santam systems is a requirement, with a preference for Broker Portal and SBS systems experience.
- Grade 12 (Matric Certificate) qualifications with an acceptable pass mark.
- Proficient and proven track record with process enhancements - Process certification or equivalent.
- Higher Certificate in Insurance or equivalent.
- Regulatory Examinations (RE) with full qualification.
- Computer literacy (MS Word, Excel, and PowerPoint – intermediate proficiency levels) FAIS compliance is a business requirement.
- Thorough technical, product, and wording knowledge of Santam Commercial, Personal, and Santam AGRI products.
- Driver's license is a requirement.
Skills
- Analytical thinking - ability to analyze and apply information and data.
- Appreciation of insurance and underwriting principles.
- Business partnerships.
- Commercial and profit-driven.
- Conceptual thinking.
- Curious about new developments and technologies and application to risk management.
- Excellent interpersonal skills.
- Execution and deadline-oriented.
- Flexibility.
- Good communication skills (verbal and written).
- Impact & Influence.
- Information seeking.
- Innovation - innovative flair or ability to unlock this in business and people.
- Keen attention to detail.
- Planning and organizing - ability to cope with conflicting demands and to prioritize tasks.
- Solution-oriented.
- Teamwork and cooperation.
- Self-confidence.
- Delivering results and meeting customer expectations.
- Relating and networking.
- Analyzing.
- Applying expertise and technology.
- Achieving personal work goals and objectives.
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