takealot.com, a leading South African online retailer, is looking for a highly talented Catalogue Quality & Queries Manager to join our Merchandising, Promotions & Catalogue team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative and hard-working people with integrity to join us. We offer a market related Total Remuneration Package, which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored, as long as you are prepared for a challenge and want to build something great.
The position reports to the Head of Merchandising, Promotions & Catalogue.
Your responsibilities will include:
- Management of the Data Quality, Product Queries and Catalogue Feeds teams
- Ensure continuous improvement in catalogue quality, category tree accuracy and attribute management
- Root cause analysis and managing of Product/Catalogue related Customer Queries, NWIO escalations and other customer & internal feedback.
- Reporting on key metrics
- Proactively identify and manage potential process gaps/escalations within the current quality & queries catalogue processes.
- Responsible for new process mapping or design and any changes to the relevant catalogue systems, process and procedures.
- Work closely with Catalogue engineering team to build an agreed roadmap of core features and short term hot desk items
- Consult with various business stakeholders to align around business requirements and objectives relating tocatalogue quality through benchmarking and competitor research.
Attributes required:
- Solutions-oriented, can-do attitude, self-motivated
- Strong analytical and critical thinking, using data to inform decisions
- Strong team management, structured thinking & prioritization skills
- Attention to detail and high standards of quality
- Strong communication skills, both written and spoken
- Excellent team player
Qualifications and Experience:
- Bachelor’s degree or similar related to data, management or 5-10 years relevant working experience
- 3 Years+ managerial experience
- Retail/FMCG experience (Advantageous)
- Experience with large-data (Advantageous)
- Understanding of technical workflows and working with product teams to deliver solutions
- Proven track record in managing a team
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
- We are short on ego and high on output
- We are doers and not only thinkers, it’s all in the execution after all
- We love what we do and what we are creating
We seek to Employ an Extra Ordinary Min d who:
- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com
- thinks like an owner of the business
- is SMART, has INTEGRITY and is HARD WORKING
If you meet the above criteria and are an Extraordinary Mind , come and join us!
Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
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