Purpose of the role
The IT Platform Owner is responsible for creating roadmaps and continual improvement plans for this platform. This role will provide subject matter expertise and custodianship of the integrity and sustainability of the platform and all the application domains belonging within it. This responsibility spans from early concept to market and subsequent optimization stages of the platform. The Platform Owner directs Platform Engineering within the platform ensuring business fit and non-functional elements of platform implementation are effective and up to required standards. This role plays a key role in Defect / Incident resolution and is equipped to mitigate significant and sustained impact to the business.
What will you do?
- Provide leadership and guidance to development and operations teams to ensure agreed availability, supportability, and operational capability for all applications in the company landscape.
- Manage service across platforms, multiple channels and services to ensure service availability, performance and process maturity.
- Proactively identify platform enhancements (including non-functional), lead business case approval process, facilitate communication of roadmaps and ensure stakeholder engagement.
- Build and maintain a relationship network with internal and external key stakeholders.
- Define, drive and adhere to adoption of platform principles / standards / governance.
- Maintain an understanding of the current and emerging company strategy, business plans that the platform needs to enable.
- Share knowledge and expertise to support business and IT change.
- Contribute to concept documents / business cases / ROI proposals in relation to infrastructure enhancements.
- Review and approve estimation and impact assessment activities to support capacity and capability planning as well as key system documentation.
- Define target IT Operations model, drive transformation to reach the target and govern adherence.
Qualifications and Experience
- Degree in Information System / Computer Science / Engineering
- Software development background
- At least 10 years of enterprise level software delivery experience
- At least 5 years of experience in managing agile delivery teams
- At least 5 years of experience in managing operations
- Financial Services experience is an advantage
Knowledge and Skills
- Vast experience in IT delivery and operations management
- Working knowledge of software engineering best practices and frameworks
- Strong knowledge of software methodologies, tools and processes
- Strong knowledge of IT service management and ITIL practices
- Technical background and willingness to work agnostically
- Stakeholder management experience
- Strong decision-making capability
- Ability to see the bigger picture
- Ability to align with Company/Business strategy
- Systems thinking
- Excellent communication and influencing skills
Personal Attributes
- Flexible and Adaptable - Rebounding from setbacks and adversity when facing difficult situations.
- Courage - Stepping up to address difficult issues, saying what needs to be said.
- Manages Complexity – Demonstrating the ability and proven record to make complex decisions.
- Ensures Accountability – Holding self and others accountable to meet commitments.
- Plans and Aligns - Planning and prioritising work to meet commitments aligned to organisational goals.
Core Competencies
- Cultivates Innovation – Contributing through others
- Customer focus – Contributing through others
- Drives results – Contributing through others
- Collaborates – Contributing through others
- Being resilient – Contributing through others
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