Introduction
About our Client: Get ready to dive into the cutting-edge world of Information Technology! Our client is not just your typical IT support service; they’re your trusted partner in all things tech. Imagine a seamless, modern approach to IT solutions that's all about reliability, efficiency, and personal service. From fixing PC glitches to setting up robust data networks, they have you covered with everything from hardware and software support to security, antivirus, and backup solutions. Join them and experience IT support like never before—dynamic, innovative, and always one step ahead!
Why work for them? Joining a team in a dynamic environment where innovation thrives. As an IT Support Technician, you'll have the opportunity to work on cutting-edge technology solutions and make a real impact for clients. Be at the forefront of Business Continuity & Disaster Recovery solutions, IT consultancy, cabling services, virtualisation, and domain/web hosting. Dive into diverse projects, collaborate with talented professionals, and shape the future of technology with them!
Duties & Responsibilities
Key Responsibilities:
- Support the technical partner channel with their products.
- Provide advice on infrastructure issues and offer suitable network solutions.
- Take charge of user problems and proactively address them.
- Help grow and support partner reseller channels.
- Manage company networks and firewalls.
- Communicate with potential clients and IT partners.
- Conduct training sessions on existing and new features.
- Interact effectively with clients and demonstrate strong communication skills.
Desired Experience & Qualification
Desired Experience & Qualifications:
- Matric certificate and a qualification in an IT-related field.
- 3-5 years of relevant experience.
- Valid driver's license.
- Sober habits.
Technical Skills:
- Proficiency in Google Workspace and Microsoft 365.
- Strong background in technical support and troubleshooting.
- Extensive knowledge of networking principles.
- Familiarity with network security protocols.
Position Overview:
As an IT Technician/Onsite Tech, you'll be at the forefront of providing essential technical support and solutions to our clients. Your role involves troubleshooting hardware and software issues, performing system upgrades, and ensuring the smooth functioning of IT infrastructure on-site. You'll be responsible for diagnosing and resolving technical problems efficiently, delivering top-notch customer service, and maintaining a high level of client satisfaction. With your expertise, you'll contribute to the seamless operation of IT systems, empowering clients to stay productive and efficient in their day-to-day operations.
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