time left to apply: End Date: November 19, 2024 (2 days left to apply)
job requisition id: R-15969376
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To conduct and ensure quality credit management principles within a credit official's mandate level, based on the Absa Bank Credit Risk Model. To manage customers' accounts by ensuring the normalization and rehabilitation of account management accounts during the early stage delinquency cycle. This end-to-end process requires collaboration with various Strategic Business Units (SBUs). The role has a strong Credit and Risk Management focus specializing in the account management process.
Experience Required:
The success of everyone at Absa is measured by our ability to put our customers at the center of everything we do. To achieve this you will need the following:
- Manage and maintain the existing assigned workflow by being proactive via timeous actions, needs assessment, and quality manual pay no pay decisions, limit increases, limit decreases, arrangements etc. to ensure optimal account management of the assigned workflow whilst mitigating the risk.
- Ensure quick and quality credit assessments for the cheque products are made for limit increases, decrease in customer limits where appropriate, through review of existing facilities in order to address the needs of the client whilst ensuring the outcome is aligned to the Bank's risk appetite.
- Resolve early-stage excess by assessing the customer risk, determining the reason for the excess and agreeing on a solution with the customer. This could include agreeing on a promise from the customer to pay, an increase, decrease in facility, adjusting debit orders and/or fees, or restructuring the facility where appropriate.
- Leverage a portfolio view of the customer through collaboration with other Credit Lending departments as well as Retail Bank Collections.
- Demonstrate good knowledge of all Retail products.
- Where appropriate, interact with various SBU (CVM and the branch) and branch networks to help make informed decisions.
- Ensure that the assessment includes a risk, financial and credit worthiness assessment and feedback to the SBU in terms of the quality of information received for the assessment of the application.
- Be effective and efficient throughout the application of the assessment process by adhering to the developed policy and processes, adequately assessing risk whilst adhering to agreed turnaround times.
- Utilize the system diary functions to effectively manage risk and prioritize the effective work of accounts to ensure that accounts are prevented from rolling into worse cycles of delinquency.
- Manage and maintain the existing assigned workflow by utilizing various collection tools and strategies provided, to identify and mitigate the risk in the portfolio.
Knowledge & Skills:
- Credit Risk Assessment / management in a financial environment
- Financial principle analysis
- Intermediate computer skills
- Customer Orientation Level
- Verbal and written communication
- Network ability
- The ability to adapt to continuous changes in the working environment
- Negotiation skills
- Assertiveness
Competencies:
- Deciding and initiating action
- Analysing
- Persuading and influencing
- Planning and organising
- Entrepreneurial and commercial thinking
- Following instructions and procedures
- Coping with pressure and setbacks
- Adapting and responding to change
Education:
NQF Level 5: 3-year National Diploma/Higher Certificate in Banking and International Finance (Required)
3 to 5 years credit management experience
Previous mandate management experience preferred
About Us
We are a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance.
Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41,000 employees.
We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in Tanzania and National Bank of Commerce), Uganda, and Zambia. We also have offices in China, Namibia, Nigeria, the United Kingdom and the United States of America, a Technology Hub in Prague, and insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.
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