Duties & Responsibilities
- Onsite User Support
- Microsoft Windows & Office Application Support and Installation
- Windows Server Management & Administration
- Microsoft Office 365 2nd Line Support & Administration
- Escalation of issues to 2nd line support
- Documentation and Updating of Ticketing/Helpdesk System
- Train end users on usage of computer hardware and software
- Install, configure and support Windows and Mac workstations
- Maintain current and accurate inventory of hardware, software and resources
- Ensures compliance with software licensing agreements
- Perform long-term fault, configuration, performance and security management of Desktop systems
- Install, configure, and support end-user IT hardware and software within acceptable response times
- Introduce new IT capabilities by proposing viable solutions for improvement
- Continual improvement - Reviews key processes to identify gaps between customer requirements and current outputs
- Achieve a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping abreast of current developments and trends in area of expertise
- Monitoring - Determines which systems, processes, or areas need to be monitored; identifies what information needs to be obtained
Desired Experience & Qualification
Technical Skills
- CompTIA A+
- CompTIA Network +
- Microsoft Certified Systems Administrator (or working towards it)
- Previous experience with Microsoft Office 365
- Proficient with Microsoft Windows 8.1/Windows 10
- Windows Server Administration - Active Directory, Data Security, Group Policies etc.
- Installation and troubleshooting of Applications
- Proficient at Printer installation and configuration
- Wireless & Network Infrastructure support and configuration
- Previous experience in Firewalls and an understanding of switching, routing and VLANs
Soft Skills
- Excellent Client Facing, Written & Verbal Communication
- Self-Management & Self-Motivated - a "Go Getter"
- Strong Documentation Skills and Information Gathering
- Excellent communication skills, both in front of the client and via telephone
- Creative problem-solving ability
- Proven ability to troubleshoot under pressure
- "Can Do" attitude
- A distinct hunger to grow as an individual
You will be energetic, diligent, a problem solver and have good interpersonal skills, with fluency in English.
- Matric
- MCSE would be advantageous
- Minimum 3 years’ experience with IT desktop support and Server support knowledge
- The successful candidate should be able to operate at a corporate level and be able to translate business requirements into technical solutions
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